Refund Policy

1. Introduction

At Mild Canvas Photography, we are committed to providing high-quality photography services and products. We understand that circumstances can change, and this refund policy outlines the terms and conditions for refunds and cancellations.

By booking our services or purchasing our products, you agree to be bound by this Refund Policy. Please read it carefully and contact us if you have any questions.

2. Photography Session Bookings

2.1 Booking Deposits

All photography session bookings require a non-refundable deposit to secure your date and time. The deposit amount varies depending on the type of session and will be clearly communicated during the booking process.

The deposit is applied toward the total cost of your photography package. The remaining balance is due on or before the day of your session, unless otherwise specified in your contract.

2.2 Cancellation by Client

If you need to cancel your photography session, the following terms apply:

• Cancellation more than 30 days before the session: The deposit is non-refundable, but it can be applied to a rescheduled session within 6 months of the original date, subject to our availability.
• Cancellation 15-30 days before the session: The deposit is non-refundable. If you have paid any amount beyond the deposit, 50% of that additional amount will be refunded.
• Cancellation less than 15 days before the session: No refunds will be issued, and the full payment is due.

2.3 Rescheduling

If you need to reschedule your session, please contact us as soon as possible. Rescheduling requests are subject to our availability and the following conditions:

• Rescheduling more than 15 days before the session: You may reschedule once at no additional cost, subject to our availability.
• Rescheduling 7-14 days before the session: A rescheduling fee of £50 will be applied.
• Rescheduling less than 7 days before the session: A rescheduling fee of £100 will be applied.

Multiple reschedules may incur additional fees and are subject to our discretion.

2.4 Cancellation by Photographer

In the rare event that we need to cancel your session due to illness, emergency, or other unforeseen circumstances, we will make every effort to reschedule at a mutually convenient time. If rescheduling is not possible, a full refund of all payments made will be issued.

2.5 Weather-Related Cancellations

For outdoor sessions, inclement weather may necessitate rescheduling. If we determine that the weather conditions will not allow for a successful session, we will reschedule at no additional cost. This decision is at the photographer's discretion.

3. Digital Products and Prints

3.1 Digital Downloads

Due to the nature of digital products, all sales of digital images, presets, or other downloadable content are final. No refunds will be issued once the digital content has been delivered or download links have been provided.

3.2 Print Products

For physical print products (prints, albums, canvases, etc.), the following refund terms apply:

• Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within 7 days of receipt. We will require photographic evidence of the damage. Depending on the circumstances, we will either replace the product at no additional cost or issue a refund.
• Custom-Made Products: For custom-designed products (such as albums or wall art collections), once you have approved the design, no refunds will be issued if you change your mind.
• Standard Print Products: For standard print products, you may request a refund within 14 days of receipt if you are not satisfied with the quality. The product must be returned to us in its original condition at your expense.

3.3 Shipping and Handling

Shipping and handling fees are non-refundable, even if the product is returned or exchanged, unless the return is due to our error or a defective product.

4. Wedding and Event Photography

4.1 Booking Fee and Payments

Wedding and event photography bookings require a non-refundable booking fee (typically 25% of the total package price) to secure your date. The booking fee is applied toward the total cost of your package.

Payment schedules will be outlined in your contract and typically include:

• 25% non-refundable booking fee due at contract signing
• 50% due 60 days before the event
• 25% final payment due 14 days before the event

4.2 Cancellation by Client

If you need to cancel your wedding or event photography booking, the following terms apply:

• Cancellation more than 180 days before the event: The booking fee is non-refundable, but any additional payments made will be refunded.
• Cancellation 90-180 days before the event: The booking fee is non-refundable. If you have paid the 50% installment, 50% of that amount will be refunded.
• Cancellation less than 90 days before the event: No refunds will be issued, and the full payment is due according to the payment schedule.

4.3 Date Changes

If you need to change your wedding or event date, we will make every effort to accommodate the new date, subject to our availability. If we are available on your new date, your booking fee will be transferred to the new date. If we are not available on your new date, the booking fee is non-refundable, but we may be able to recommend another photographer.

4.4 Cancellation by Photographer

In the highly unlikely event that we are unable to perform our services due to illness, injury, or other unforeseen emergency, we will make every effort to secure a replacement photographer of similar style and experience. If this is not possible, a full refund of all payments made will be issued.

5. Refund Process

5.1 Requesting a Refund

To request a refund, please contact us at [email protected] with the following information:

• Your full name and contact information
• Order or booking reference number
• Date of purchase or booking
• Reason for requesting a refund
• Any relevant documentation or photos (for damaged products)

5.2 Processing Time

We will review all refund requests within 5 business days. If approved, refunds will be processed within 14 business days of approval. Refunds will be issued using the same payment method used for the original purchase whenever possible.

Please note that depending on your payment method and financial institution, it may take additional time for the refund to appear in your account.

6. Exceptions

In special circumstances, such as serious illness, injury, or bereavement, we may consider exceptions to this refund policy on a case-by-case basis. Documentation may be required.

We reserve the right to refuse or limit refunds if we suspect abuse of our refund policy or if multiple refund requests are made by the same client.

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review our Refund Policy periodically for changes.

The Refund Policy in effect at the time of your booking or purchase will apply.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Mild Canvas Photography
3 Khan Dam
Grahamhaven, SA71 5BP
United Kingdom

Email: [email protected]
Phone: +447726241249